Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Cisco CAD Installation Guide

August 8, 2012

Operating Environment Language Requirements

The CAD services must be installed on machines running an English language
operating system.

The CAD desktop applications can be installed on machines running an English
language or a localized operating system. The following desktop applications are
localized:

■

Cisco Agent Desktop

■

Cisco Agent Desktop—Browser Edition

■

Cisco Supervisor Desktop

Cisco Desktop Administrator is not localized. However, it must be run on a machine
with a localized operating system in a non-English contact center so that chat
messages, tooltips, enterprise data names, and other communications within the
contact center are in the local language.

Third Party Software Requirements

CAD 7.2 requires the following software applications to run successfully:

Windows 2003 Server,
Standard and Enterprise
Edition, Service Pack 1 or
R2

1.4 GHz processor
1 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2

2 × 1.4 GHz processor
2 GB RAM
1 GB free space
100 Mbit NIC supporting
Ethernet 2

Table 3.

Server minimum operating systems and hardware

Operating System

VoIP and Recording &
Playback services on a
dedicated server

Base, VoIP, and Recording
& Playback services
coresident on a server

Application

Where Installed/Description

Microsoft Internet Explorer
6 or 7

Client desktops

Internet Explorer is required for the Integrated
Browser portion of Cisco Agent Desktop and Cisco
Supervisor Desktop, and is a supported browser
for CAD-BE.

The Integrated Browser makes use of a Windows
OS library distributed with the Microsoft IDEs that
supports the rendering of HTML.