Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
38
August 8, 2012
System Capacity
CAD 7.2 supports the following system capacities.
NOTE: Capacity numbers are goals. Actual numbers depend on your
system configuration and are documented in the Cisco IP Contact
Center Solution Reference Network Design (SRND), available on
system configuration and are documented in the Cisco IP Contact
Center Solution Reference Network Design (SRND), available on
Table 4.
CAD 7.2 system capacity
Description
Capacity
Maximum number of CAD agents per peripheral gateway (PG)
1500
Maximum number of IP phone agents per server
1000
Maximum number of CAD-BE agents per server
1000
Maximum number of agents per team
*
* The CTI OS server supports 5 skills per agent at a 1000-agent load. A different set of skills is
assumed for each 100 agents. When a 1000-agent system is installed, up to 50 skills can be
configured in the system. Each agent can be assigned up to 5 skills. When a 500-agent system is
installed, up to 30 skills can be configured.
100
Maximum number of skills per agent (for real-time reporting)
*
52
Maximum number of supervisors per site
100
Maximum number of supervisors per team
20
Average number of agents per supervisor
10
Maximum number of agents per monitor domain
†
† A system with more than 400 agents requires a VoIP Monitor Service server with a 1 GB NIC.
1000
Maximum number of simultaneous recordings per Recording &
Playback Service
Playback Service
80
Maximum number of simultaneous playbacks per Recording &
Playback Service
Playback Service
8
Maximum number of CAD agents per outbound PG (a PG dedicated to
outbound agents coresident with dialer and media routing)
outbound agents coresident with dialer and media routing)
200