Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Supported IP Phones
August 8, 2012
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Supported IP Phones
For a list of supported IP phones, see the Cisco IP Contact Center Enterprise Edition
Software Compatibility Guide. This document is available on the web at:
Software Compatibility Guide. This document is available on the web at:
http://www.cisco.com/application/pdf/en/us/guest/products/ps1844/c16
09/ccmigration_09186a008031a0a7.pdf
09/ccmigration_09186a008031a0a7.pdf
NOTE: Cisco IP Communicator is supported for Cisco Agent Desktop
and Cisco Agent Desktop—Browser Edition. It is not supported for
Cisco IP Phone Agent.
and Cisco Agent Desktop—Browser Edition. It is not supported for
Cisco IP Phone Agent.
Caveats on Using a Cisco 7920 Wireless Phone
Only SPAN port monitoring can be used with the 7920 wireless IP phone. The port that
is to be included in the SPAN is the one to which the access point is wired.
is to be included in the SPAN is the one to which the access point is wired.
Due to the nature the 7920 phone’s mobility, there are certain conditions under which
monitoring and/or recording calls may result in gaps in the voice:
monitoring and/or recording calls may result in gaps in the voice:
■
Agent to agent conversations when both agents are using the same wireless
access point
access point
■
When an agent roams from one monitoring domain to another
The 7920 phone is not supported as a second line appearance for an agent’s wired
phone.
phone.