Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
40
August 8, 2012
Registry Key Modifications
A registry key on the peripheral gateway (PG) computer must be modified so that the
Cisco Agent Desktop call activity pane displays the correct amount of time a caller
spends at the IVR.
Cisco Agent Desktop call activity pane displays the correct amount of time a caller
spends at the IVR.
This modification must be done after the CAD services and desktops have been
installed.
installed.
To modify the PG computer registry keys:
1. On the PG computer, open the Windows Registry Editor.
2. Navigate to the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\<ICM
customer> \PG <PG number>\PG\CurrentVersion\OPC\CallControl\pim
<PIM number>\NewCallOffersUpdateDNIS
customer> \PG <PG number>\PG\CurrentVersion\OPC\CallControl\pim
<PIM number>\NewCallOffersUpdateDNIS
3. Change the value of NewCallOffersUpdateDNIS to 1.
4. Close the Windows Registry Editor.