Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco Agent Desktop Configuration Setup
August 8, 2012
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CTI Server (CallManager)
Figure 12.
CTI Server (CallManager) window.
Enter the hostname or IP address, port number, and peripheral ID of the ICM CTI
Server associated with the CallManager or CallManager cluster.
Server associated with the CallManager or CallManager cluster.
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If the CTI Server is entered with a hostname in ICM, enter a hostname. If it is
entered as an IP address, enter an IP address. Mixing hostname and IP
address between the ICM and Configuration Setup can result in failing to
display enterprise data in desktop applications.
entered as an IP address, enter an IP address. Mixing hostname and IP
address between the ICM and Configuration Setup can result in failing to
display enterprise data in desktop applications.
■
If you have only one ICM CTI server, enter the information in the Side A
section.
section.
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If you are also using a redundant ICM CTI server in a duplexed environment,
enter the location of the redundant ICM CTI server in the Side B section.
enter the location of the redundant ICM CTI server in the Side B section.
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The peripheral ID is used by services to filter information such as agents and
skills. You can find the peripheral ID by using PG Explorer in the ICM
Configuration Manager.
skills. You can find the peripheral ID by using PG Explorer in the ICM
Configuration Manager.
NOTE: If you change the peripheral ID, you must restart the Sync
Service, the Enterprise Service, and the Browser and IP Phone Agent
Service to ensure that the change is registered with them properly.
Service, the Enterprise Service, and the Browser and IP Phone Agent
Service to ensure that the change is registered with them properly.
NOTE: If you are running System IPCC and change the Peripheral ID,
your system will not work.
your system will not work.