Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
70
August 8, 2012
Installing Desktop Applications
Cisco Desktop Administrator, Cisco Supervisor Desktop, and Cisco Agent Desktop are
installed from web pages that are created during the CAD services installation. The
web pages are located on servers that host the CAD Base services.
installed from web pages that are created during the CAD services installation. The
web pages are located on servers that host the CAD Base services.
Cisco Agent Desktop—Browser Edition (CAD-BE) is a Java applet that runs on the
server that hosts the CAD base services and is accessed by agents through their
Windows Internet Explorer or Mozilla Firefox browser. The Java Runtime Environment
(JRE) browser plug-in must be installed on each user’s computer.
server that hosts the CAD base services and is accessed by agents through their
Windows Internet Explorer or Mozilla Firefox browser. The Java Runtime Environment
(JRE) browser plug-in must be installed on each user’s computer.
NOTE: You cannot install any of the desktop applications on a server
unless you are running CAD in a Citrix/MTS environment. See
unless you are running CAD in a Citrix/MTS environment. See
for more
information.
If you want users with limited privileges to their computer to be able to install a
desktop application (for example, Agent Desktop) you must enable the Windows policy
“Always Install with Elevated Privileges” for both the User Configuration and the
Computer Configuration. When this policy is enabled, Windows Installer installations
run in a context with elevated privileges, allowing the install to successfully complete
complex tasks which require a privilege level beyond that of the logged-on user.
desktop application (for example, Agent Desktop) you must enable the Windows policy
“Always Install with Elevated Privileges” for both the User Configuration and the
Computer Configuration. When this policy is enabled, Windows Installer installations
run in a context with elevated privileges, allowing the install to successfully complete
complex tasks which require a privilege level beyond that of the logged-on user.
Client Installation Failure
If the installation program for any CAD client application will not run, and you receive
the error message, “This installation is not fully configured. See product
documentation for properly configuring your system”, it means that the installation
programs are not correctly configured through CAD Configuration Setup. You must
reconfigure the client installation programs.
the error message, “This installation is not fully configured. See product
documentation for properly configuring your system”, it means that the installation
programs are not correctly configured through CAD Configuration Setup. You must
reconfigure the client installation programs.
To correct this problem, follow this procedure.
NOTE: In a redundant configuration, you must complete this
procedure on both the primary and secondary CAD Base Services
servers.
procedure on both the primary and secondary CAD Base Services
servers.
To reconfigure CAD client installation programs:
1. Run CAD Configuration Setup on the CAD Base Services server (see
for more information).
2. From the menu, choose File > Reset Client Installs.
This process reconfigures the client installation programs.