Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Installing Desktop Applications
August 8, 2012
73
Figure 25.
CAD desktop applications installation web page
2. Follow the instructions on the web page to install the selected application.
Installation Notes
■
When you install Supervisor Desktop, Agent Desktop is automatically
installed. Both applications are needed for a supervisor to use all the
functionality of Supervisor Desktop.
installed. Both applications are needed for a supervisor to use all the
functionality of Supervisor Desktop.
■
If you attempt to install Supervisor Desktop on a computer that already hosts
Agent Desktop, you will receive error messages that a conflicting application
has been detected. You must first uninstall Agent Desktop to avoid this.
Agent Desktop, you will receive error messages that a conflicting application
has been detected. You must first uninstall Agent Desktop to avoid this.
Cisco Agent Desktop—Browser Edition
The CAD-BE Java applet is installed when the Browser and IP Phone Agent Service is
installed, and on the same computer as the BIPPA Service.
installed, and on the same computer as the BIPPA Service.
In order to run CAD-BE in an agent’s browser, the Java Runtime Environment (JRE)
plug-in for Internet Explorer or Firefox (Windows) or for Firefox (Linux) must be
installed.
plug-in for Internet Explorer or Firefox (Windows) or for Firefox (Linux) must be
installed.
See
and
for
information on how to configure your web browser to run CAD-BE.