Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
92
August 8, 2012
Configuring IP Phones for Cisco IP Phone
Agent
Agent
After all IP agent phones are added to the Cisco Unified Contact Manager
(Unified CM), you must perform the following tasks in Cisco Unified CM Administration:
(Unified CM), you must perform the following tasks in Cisco Unified CM Administration:
1. Create an IP phone service.
2. Assign the IP phone service to each IP agent phone.
3. Create an application user named “telecaster” and assign to it all the IP agent
phones.
4. Change the default URL Authentication parameter.
These procedures can be done before or after CAD has been installed on your system.
Creating an IP Phone Service
From the Cisco Unified CM Administration web-based application, follow these steps
to create a new IP phone service.
to create a new IP phone service.
To create a new IP phone service:
1. From the menu at the top of the page, click Device > Device Settings > Phone
Services.
2. On the Find and List IP Phone Services page, click Add New.
3. On the Cisco IP Phone Services Configuration page, enter the following
information:
Service Name. Enter the name of the service as it will display on the menu of
available services in the Cisco IP Phone User Options application. Enter up to
32 characters for the service name.
available services in the Cisco IP Phone User Options application. Enter up to
32 characters for the service name.
Service Name (ASCII Format)
. Enter the name of the service to display if the
phone cannot display Unicode.
Service Description. Optional. Enter a description of the content that the
service provides.
service provides.
Service URL. Enter the URL of the server where the Cisco IP Phone Services
application is located. For example:
application is located. For example:
http://192.168.252.44:8088/ipphone/jsp/sciphonexml/IPAgentInitial.jsp
where:
■
192.168.252.44 is the IP address of the machine where the BIPPA
Service is installed
Service is installed