Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
94
August 8, 2012
Creating a Unified CM User
The next task to accomplish is to create a Unified CM user, and then add the
Unified CM user to the Standard CTI Enabled group.
Unified CM user to the Standard CTI Enabled group.
The Unified CM user is used by the BIPPA Service to push pages to agent IP phones.
NOTE: The Unified CM user ID and password are also entered in CAD
Configuration Setup and must match what is configured in
Unified CM. If you change them in Unified CM, you must also change
them in CAD Configuration Setup. See
Configuration Setup and must match what is configured in
Unified CM. If you change them in Unified CM, you must also change
them in CAD Configuration Setup. See
for more information.
From the Cisco Unified CM Administration web-based application, follow these steps
to set up the new user.
to set up the new user.
To create the Unified CM user:
1. From the User Management menu, choose Application User.
The Find and Add Users page appears.
2. Click Add New.
3. In the User Information section, enter a user ID and password for the new
user. Entries are case sensitive. If your system is set up to require password
complexity, be sure to choose a password that satisfies those requirements.
complexity, be sure to choose a password that satisfies those requirements.
4. In the Associated Devices pane, use the arrows to move phones from the
Available Devices pane to the Controlled Devices pane.
5. When you are done, click Save at the bottom of the page.
To add the Unified CM user as part of the Standard CTI Enabled group:
1. From the User Management menu, choose User Group.
The Find and List User Groups page appears.
2. Click Find to display a list of all user groups.
3. From the list of search results, click Standard CTI Enabled.
The User Group Configuration page appears.
4. Click Add Application Users to Group.
The Find and List Application Users window appears.
5. Select the BIPPA user name from the search results and then click Add
Selected.
The window closes and the Unified CM user is added to the Standard CTI
Enabled group.
Enabled group.