Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Configuring IP Phones for Cisco IP Phone Agent

August 8, 2012

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8088 is the Tomcat webserver port (if 8088 is not the port number, check 
the port parameter in the file C:\Program 
Files\Cisco\Desktop\Tomcat\conf\server.xml for the correct value.)

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ipphone/jsp/… is the path to the jsp page under Tomcat on the machine 
where the BIPPA Service is loaded

NOTE:  You will not find a file called IPAgentInitial.jsp at this location; 
there will be a file called IPAgentInitial.class, which contains the 
implementation of the *.jsp file.

NOTE:  The Tomcat webserver is included with the installation.

4. Click Save to create the new IP phone service. The new service is now listed 

on the Find and List IP Phone Services page.

Assigning the IP Phone Service to IP Agent Phones

Once the IP phone service is created, each agent’s phone must be configured to use 
it.

From the Cisco Unified CM Administration web-based application, follow these steps 
to configure each IP phone.

1. On the Device menu, choose Phone.

The Find and List Phones window appears.

2. Use the search function to find the phone. Search results are listed at the 

bottom of the page.

3. Locate the phone in the list of results and click the hyperlink.

The Phone Configuration page appears.

4. In the upper right corner of the page, select Subscribe/Unsubscribe Services 

from the Related Links drop-down list, and then click Go.

A popup window for subscribing to services for that device appears.

5. From the Select a Service drop-down list, choose the new service, and then 

click Next.

A popup window showing the new service appears.

6. Click Subscribe. 

The service is added to the Subscribed Services section of the popup window.

7. Click Save, and then close the popup window.