Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
28
August 8, 2012
System Requirements
CAD 7.2 is integrated into the following Cisco Unified Contact Center Enterprise and
Hosted environment:
Hosted environment:
Consult the following documents for the most current compatibility information:
Cisco Unified CallManager Compatibility Matrix
www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm
Cisco IP Contact Center Enterprise Edition Software Compatibility Guide
Operating Environment
CAD 7.2 runs on the following operating systems and hardware.
CAD Version
Unified CM Version
Unified ICM Version
CTI Server
7.2(1)
4.1, 4.2, 5.0, 6.0
7.2(1)
CTI OS 7.2
Table 2.
Desktop minimum operating systems and hardware
Operating System
Desktop Applications
Windows 2000 Professional
Service Pack 4
All Desktops:
• 500 MHz processor
• 128 MB RAM
• 800 × 600 screen resolution
• 100 Mbit NIC supporting Ethernet 2
• 128 MB RAM
• 800 × 600 screen resolution
• 100 Mbit NIC supporting Ethernet 2
Agent, Supervisor, and Admin Desktops:
• 650 MB free space
CAD-BE Desktop only:
• IE 6 and 7 w/Sun JRE 5.0 Update 11
• Firefox 1.5 & 2 w/Sun JRE 5.0 Update 11
• Firefox 1.5 & 2 w/Sun JRE 5.0 Update 11
Windows XP Professional Edition
Service Pack 2
All Desktops:
• 500 MHz processor
• 128 MB RAM
• 800 × 600 screen resolution
• 100 Mbit NIC supporting Ethernet 2
• 128 MB RAM
• 800 × 600 screen resolution
• 100 Mbit NIC supporting Ethernet 2
Agent, Supervisor, and Admin Desktops:
• 650 MB free space
CAD-BE Desktop only:
• IE 6 and 7 w/Sun JRE 5.0 Update 11
• Firefox 1.5 & 2 w/Sun JRE 5.0 Update 11
• Firefox 1.5 & 2 w/Sun JRE 5.0 Update 11