Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Cisco CAD Installation Guide

112

March 31, 2014

Upgrade Methods

Backup and Restore Upgrade Method Overview

The backup and restore utilities used in the following upgrade procedure are 
described in detail in 

.

NOTE:  You must use the utilities from the version you are backing up. 
For example, if you are upgrading from CAD 7.1 to CAD 8.5, use the 
CAD 7.1 utilities to back up your data. Then use the CAD 8.5 utilities 
to restore your data once you have completed the upgrade.

1. On the computer that hosts the CAD base services, open a command window 

and navigate to C:\Program Files\Cisco\Desktop\bin (the default location for 
CAD utilities).

2. At the prompt, run the following command to back up your current LDAP 

configuration data:

CDBRTool /B /L “<configuration data backup folder path>”

3. At the prompt, run the following command to back up your audio recordings:

CDBRTool /B /A “<recordings backup folder path>”

4. Back up your Recording and Statistics database using BackupDB (see 

).

NOTE:  Save the three types of backup files to different folders. 
Keeping the backup files separated prevents the backup and restore 
tools from reading from or writing to the wrong type of file. The backup 
folders must be on a local drive to avoid file permission issues that 
can arise if they are saved to a network drive. The backups can be 
copied to a network drive later on for safekeeping.

NOTE:  Keep your backups in case you need to roll back to your 
previous version of CAD.

5. Uninstall your current version of CAD.

6. Install the newer version of CAD.

NOTE:  If you are upgrading to a replicated system, start with installing 
CAD 8.5 on the server that you want to designate as the primary 
node.