Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Upgrade Methods

March 31, 2014

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After the installation finishes, the CAD Configuration Setup utility starts 
automatically.

7. In the CAD Configuration Setup utility, complete the nodes.

■

If you are installing CAD 8.5, refer to 

 for information.

■

If you backed up data from a previous version of CAD, restore your data by 
completing the Recording and Statistics Database node (see 

and Restore Backup Data node (see 

) with the location of your 

backup files.

8. Click Save and then exit the CAD Configuration Setup utility.

■

If you are upgrading to a non-replicated system, you have completed the 
upgrade.

■

If you are upgrading to a replicated system, complete the remaining steps 
on the secondary server.

9. Log onto the secondary server.

10. Uninstall the current version of CAD.

11. Install the newer version of CAD. After the installation finishes, the CAD 

Configuration Setup utility starts automatically.

12. In the CAD Configuration Setup utility, complete the data entry windows as 

described in 

. The fields for each node are already populated based on the 

information entered with the CAD Configuration Setup utility on the primary 
server (Side A). Navigate through each node and verify the information is 
correct. 

When you have finished, save and then exit the CAD Configuration Setup 
utility.

The upgrade on both servers is now done and replication has been re-established.

Over the Top Upgrade Method Overview

When using the over the top upgrade method, the install process automatically backs 
up your CAD services’ LDAP configuration data. It is a good idea, however, to manually 
back up your data as well, even if you are going to be using flat files as your data store 
(see 

NOTE:  In the CDBRTool, you should only use the /B /L switch to back 
up your LDAP configuration data, and the /B /A switch to back up your 
audio data. Any other switches should be used only with TAC 
supervision.