Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Rolling Back CAD 8.5 to an Earlier Version of CAD

March 31, 2014

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Rolling Back CAD 8.5 to an Earlier Version of 
CAD

To use the following procedure, you must have backed up your original version of CAD 
before installing CAD 8.5.

1. If you are rolling back CAD 8.5 on a replicated system, you must shut down 

replication now (see 

).

NOTE:  If you do not shut down replication before completing this 
procedure, your CAD services LDAP database will become corrupted.

2. Uninstall CAD 8.5.

3. Install your previous CAD version according to the product documentation.

4. Restore your backed-up data using the CAD Configuration Setup utility:

■

The configuration data backed up with CDBRTool or DABackupTool is 
restored by entering the location of the backup file in the Restore Backup 
Data window.

■

The Recording and Statistics database backed up with BackupDB is 
restored by selecting “Restore From” and entering the location of the 
backup file in the Recording and Statistics Service Database window.

5. If you are rolling back a replicated system, re-establish replication (see 

Rollback Notes

■

Automated software rollback from CAD 8.5 to a previous version is not 
supported.

■

If CAD 8.5 is rolled back to a version prior to 8.0, the service releases that 
apply to the earlier version must be reinstalled. For example, if you are rolling 
back from CAD 8.5 to 7.6, any desired CAD 7.6 service releases must be 
reinstalled.

■

If CAD 8.5 is rolled back to CAD 8.0, the CAD 8.0 Maintenance Releases must 
be reinstalled.