Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Setting Up CTI OS Security
March 31, 2014
135
Setting Up CTI OS Security
There are four elements involved in setting up CTI OS security. They are:
Element
Functions performed on this element
CTI OS Server
• Enable security via CTI OS setup
• Automatically creates an unsigned certificate
Desktop Work Flow
Administrator
client PC
Administrator
client PC
• Run the CAD Configuration Setup utility and enable CTI
OS security, which sets a flag in the CAD services LDAP
that enables the CTI OS node in the client the CAD
Configuration Setup utility
that enables the CTI OS node in the client the CAD
Configuration Setup utility
Agent Desktop
client PC
client PC
• Run the CAD Configuration Setup utility to enable CTI
OS security
• Automatically create an unsigned certificate
Certificate PC: can be
located anywhere,
best on CTI OS server
located anywhere,
best on CTI OS server
• Runs program to create the certificate of authority (CA)
• Runs program to sign a client unsigned certificate
using the CA
Steps to Perform on Each Element
CTI OS Server
The first task is to enable security on each CTI OS server via the CTI OS Setup
program. For instructions, see the CTI OS System Manager’s Guide for Cisco ICM/IPCC
Enterprise and Hosted Edition. After security is enabled, SecuritySetupPackage.exe
runs automatically to create two files, CtiosServerKey.pem and CtiosServerReq.pem,
located in the folder C:\ICM\<instance name>\CTIOS1\security.
program. For instructions, see the CTI OS System Manager’s Guide for Cisco ICM/IPCC
Enterprise and Hosted Edition. After security is enabled, SecuritySetupPackage.exe
runs automatically to create two files, CtiosServerKey.pem and CtiosServerReq.pem,
located in the folder C:\ICM\<instance name>\CTIOS1\security.
The SecuritySetupPackage.exe will ask you for a password. Enter a unique password
for each CTI service to ensure strong encryption.
for each CTI service to ensure strong encryption.
Desktop Work Flow Administrator PC
After you enable security on the CTI OS servers, enable security on the CAD system.
1. Start Desktop Work Flow Administrator.
2. Select the logical contact center node, and then choose Setup > Configure
Systems to start the CAD Configuration Setup utility.
3. In the left pane, select the CTI OS node to display the CTI OS settings in the
right pane.