Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

System Requirements

March 31, 2014

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Operating Environment Language Requirements

The CAD services must be installed on machines running an English language 
operating system. The CAD desktop applications can be installed on machines 
running an English language or a localized operating system. The following desktop 
applications are localized:

■

Agent Desktop

■

CAD-BE

■

Supervisor Desktop

■

IP Phone Agent

Desktop Administrator is not localized. However, in non-English contact centers, 
Desktop Administrator must be run on a machine with a localized operating system so 

Windows 7 Enterprise, Professional, and 
Ultimate Edition



32-bit and 64-bit

All desktops:



1 GHz processor



1 GB RAM (32-bit)



2 GB RAM (64-bit)



100 Mbit NIC supporting Ethernet 2



650 MB free space

Red Hat Enterprise Linux v5

CAD-BE only:



1 GHz Pentium processor



256 MB RAM



1 GB free space (for logging)



100 Mbit NIC supporting Ethernet 2

Microsoft Terminal Server

For minimum hardware requirements, 
see Integrating CAD with Thin Client and 
Virtual Desktop Environments

Citrix XenApp

Table 9. 

Server minimum operating systems and hardware 

Operating System

Hardware

Windows Server 2003 32-bit Standard 
and Enterprise Edition, R2 or SP2

See the “System Software 
Requirements” section in Hardware and 
Software Specification (Bill of Materials)

Windows Server 2008 64-bit Standard 
and Enterprise Edition, R2 [Unified CCE 
8.5(2) and up only; Unified CCE 8.5(1) is 
not supported with this server OS]

Table 8. 

Desktop application minimum operating systems and hardware  (cont’d)

Operating System

Hardware