Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
30
March 31, 2014
that chat messages, tooltips, enterprise data names, and other communications
within the contact center are in the local language.
within the contact center are in the local language.
A CAD instance (one CAD pair) cannot support more than one localized language. All
agents and supervisors must use the same language—there cannot be some agents
and supervisors using one language and other agents and supervisors using another
language. If you want to use two languages, you must have one CAD pair configured
for one language and another CAD pair configured for the second language.
agents and supervisors must use the same language—there cannot be some agents
and supervisors using one language and other agents and supervisors using another
language. If you want to use two languages, you must have one CAD pair configured
for one language and another CAD pair configured for the second language.
You cannot change languages once CAD is installed. If you want to change languages,
you must uninstall CAD base services and install CAD again in a new language.
you must uninstall CAD base services and install CAD again in a new language.
For a list of supported languages, see
VPN and NAT Requirements
Virtual private networks (VPNs) provide a more secure connection. Connections over a
VPN are supported by the CAD clients (Agent Desktop, Supervisor Desktop, and
CAD-BE).
VPN are supported by the CAD clients (Agent Desktop, Supervisor Desktop, and
CAD-BE).
Cisco VPN Concentrator and Cisco VPN Client have been formally verified to work
correctly with CAD clients, and are supported for access. VPN solutions from other
vendors might work correctly, but since they have not been formally verified, they are
not supported. If you want an alternative VPN solution to be verified, please contact
your Cisco distributor.
correctly with CAD clients, and are supported for access. VPN solutions from other
vendors might work correctly, but since they have not been formally verified, they are
not supported. If you want an alternative VPN solution to be verified, please contact
your Cisco distributor.
CAD does not support server-side network address translation (NAT). The CAD clients
must be able to connect using the real IP addresses of the server components. When
CAD client addresses are translated via NAT, VPN software must be used. If CAD
clients are used in a NAT environment without VPN software, a variety of problems
might occur, such as agents not being visible in Supervisor Desktop.
must be able to connect using the real IP addresses of the server components. When
CAD client addresses are translated via NAT, VPN software must be used. If CAD
clients are used in a NAT environment without VPN software, a variety of problems
might occur, such as agents not being visible in Supervisor Desktop.
Using NAT With IP Phone Agent and CAD-BE
NAT is supported with IP Phone Agent and CAD-BE. However, it is required that you use
static IP addresses for the IP Phone Agent and CAD-BE phones as well as Static NAT.
Dynamic NAT and address overloading are not supported. Recording and monitoring
do not work with IP Phone Agent and CAD-BE when used with NAT.
static IP addresses for the IP Phone Agent and CAD-BE phones as well as Static NAT.
Dynamic NAT and address overloading are not supported. Recording and monitoring
do not work with IP Phone Agent and CAD-BE when used with NAT.
The NAT IP address is configured in the CAD Configuration Setup utility in the CAD-BE
Servers node.
Servers node.
For more information on NAT, see How NAT Works (Cisco document ID 6450), at: