Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Preparing User Accounts and Permissions

March 31, 2014

Preparing User Accounts and Permissions

Before you install CAD base services, you must complete the following tasks:

1. Make the server (both servers in an HA environment) on which you are going

to install the CAD base services a member of a domain.

The server on which you install the CAD base services must be a member of a
domain, not of a workgroup. If you change the domain after the services are
installed, or switch from workgroup to domain, you must reinstall the CAD
base services in order to avoid problems with partial or no service when
running the CAD desktop applications.

2. Create a user account (on both servers) in Windows Computer Management

with the following requirements:

■

The user must have local administrator privileges.

■

The user account must have a password. If either of the servers does not
have a password, replication setup will fail because the subscriber cannot
connect to the publisher to configure the replication.

■

The same user account must exist on the ICM Admin Workstation
computer.

■

The user must have read privileges for the ICM Admin Workstation
database.

■

This user account must be used to install SQL Server 2005 (if you opt to
use it for your data store) and also to install the CAD base services on
both Side A and Side B.

If you choose to use SQL Server 2005 as your data store you must also complete the
following:

■

You must configure the Sync service to connect to the Admin Workstation SQL
database via a TCP/IP connection. Run the SQL Server Network Utility on the
Admin Workstation machine. On the General tab, ensure that TCP/IP is
enabled.