Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Selecting the Appropriate Data Store
March 31, 2014
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AgentStateLog_<YYYYMMDD>_<agent name>.xml
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CallLogWeek_<YYYYMMDD>.xml
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RecordLog_<YYYYMMDD>.xml
By default, these files are located in the following location on the CAD Base Services
server:
server:
C:\Program Files\Cisco\Desktop\database\<team name>
There is a subfolder under the database folder for each configured team. The three
XML files containing the CAD data are placed in the appropriate team folder.
XML files containing the CAD data are placed in the appropriate team folder.
Flat Files in a High Availability Configuration
In a high availability (HA) configuration, the Recording and Statistics services write
historical data to both the active side and the inactive side. In a failure scenario where
a side is offline, up to 10,000 historical data records are cached on the active side
and will be written to the offline side upon its return to an online state.
historical data to both the active side and the inactive side. In a failure scenario where
a side is offline, up to 10,000 historical data records are cached on the active side
and will be written to the offline side upon its return to an online state.
If the cache is filled before the offline side returns online, or if the active side also
goes offline before the other side returns online, then the flat files store on the offline
side will be missing records. Should that offline side later go online and become
active, then the user reports will be missing some data. Additionally, the listing of
recordings within Supervisor Record Viewer might be incomplete (although the actual
recordings on the CAD server will be unaffected). No replication services are invoked
to ensure that gaps in content are resolved.
goes offline before the other side returns online, then the flat files store on the offline
side will be missing records. Should that offline side later go online and become
active, then the user reports will be missing some data. Additionally, the listing of
recordings within Supervisor Record Viewer might be incomplete (although the actual
recordings on the CAD server will be unaffected). No replication services are invoked
to ensure that gaps in content are resolved.
Backup and Restore
The backup and restore utility will back up and restore flat files. In an HA
configuration, both sides are backed up and restored.
configuration, both sides are backed up and restored.
SQL Server Database
If you choose to use a SQL Server database to store CAD data, you must purchase and
install SQL Server 2005 and create a SQL Server instance yourself. SQL Server must
be installed on the same server as the CAD base services.
install SQL Server 2005 and create a SQL Server instance yourself. SQL Server must
be installed on the same server as the CAD base services.
See
for information on supported versions of
SQL Server.
SQL Server in a High Availability Configuration
In an HA configuration, the Recording and Statistics services write historical data to
the SQL Server databases that reside on the active and inactive sides. Also, SQL
Server replication services ensure that the data saved on both systems is identical.
the SQL Server databases that reside on the active and inactive sides. Also, SQL
Server replication services ensure that the data saved on both systems is identical.