Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Starting CAD-BE
June 2007
11
Starting CAD-BE
You can log into CAD-BE as a local agent or as a mobile agent. A local agent is one who
is using CAD-BE within the contact center with a hard or soft IP phone that is under the
control of the contact center. A mobile agent uses Cisco Unified Mobile Agent to
connect to CAD-BE from outside the contact center and uses any kind of phone
(including a cell phone).
is using CAD-BE within the contact center with a hard or soft IP phone that is under the
control of the contact center. A mobile agent uses Cisco Unified Mobile Agent to
connect to CAD-BE from outside the contact center and uses any kind of phone
(including a cell phone).
CAD-BE runs in the following web browsers:
Both browsers must have the Java Runtime Environment (JRE) 1.5_06 or newer
plug-in installed. All popup blockers must be disabled. Consult your administrator for
instructions on disabling your popup blockers, if any.
plug-in installed. All popup blockers must be disabled. Consult your administrator for
instructions on disabling your popup blockers, if any.
NOTE: If you do not have JRE installed when you try to start CAD-BE,
you will be prompted to install it. After JRE is installed, CAD-BE will
continue to start normally.
you will be prompted to install it. After JRE is installed, CAD-BE will
continue to start normally.
Logging in as a Local Agent
If you are using Cisco IP Communicator as your phone, make sure it is started before
you start CAD-BE and log in.
you start CAD-BE and log in.
To start CAD-BE as a local agent:
1. Start your web browser.
2. Enter the following address in the address field. The address is case sensitive.
http://<CAD-BE server IP address/host name>:8088/cadbe/CAD-BE.jsp
NOTE: The address is case sensitive. Be sure to use uppercase and
lowercase letters exactly as shown.
lowercase letters exactly as shown.
CAD-BE starts and the Login dialog box appears (see
You may see a security warning that CAD-BE’s digital signature cannot be
verified. This means that the web browser cannot verify the digital signature
by a trusted source. Select the check box Always trust content from this
verified. This means that the web browser cannot verify the digital signature
by a trusted source. Select the check box Always trust content from this
Operating System
Supported Browsers
Microsoft Windows 2000
Professional, Windows XP
Professional
Professional, Windows XP
Professional
Microsoft Internet Explorer 6 and 7
Mozilla Firefox 1.5
Red Hat Enterprise Linux 3, 4
Mozilla Firefox 1.5