Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop—Browser Edition User Guide
10
June 2007
Cisco IP Communicator
CAD-BE supports the use of the Cisco IP Communicator soft phone. This application is
not provided with CAD-BE and must be purchased and installed separately.
not provided with CAD-BE and must be purchased and installed separately.
You must start IP Communicator manually (it does not start automatically when you
start CAD-BE). To conserve system resources, keep IP Communicator minimized as
much as possible and use the CAD-BE interface for call control.
start CAD-BE). To conserve system resources, keep IP Communicator minimized as
much as possible and use the CAD-BE interface for call control.
To ensure that IP Communicator does not maximize when a call is received (the
default setting) you must change your preferences as outlined in the following
procedure.
default setting) you must change your preferences as outlined in the following
procedure.
To make sure IP Communicator remains minimized when a call is received:
1. Start IP Communicator.
2. Right-click anywhere on the interface to display a popup menu, and then
choose Preferences.
The Preferences dialog box appears (see
).
3. On the User tab, select the Hide on minimize and clear the Bring to front on
active call and Hide incoming call notification check boxes.
4. Click OK.
Figure 1.
IP Communicator Preferences (detail).
Make sure these
preferences are set as
illustrated here.
preferences are set as
illustrated here.