Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
CAD-BE Interface
June 2007
19
Login
Ctrl-L
Logs you into the ACD (alternates with
Logout).
Logout).
Logout
Ctrl-L
Logs you out of the ACD (alternates with
Login).
Login).
Ready
Ctrl-W
Changes your state to Ready, indicating
that you are available to receive ACD
calls.
that you are available to receive ACD
calls.
Not Ready
Ctrl-O
Changes your state to Not Ready,
indicating that you are not available to
receive ACD calls.
indicating that you are not available to
receive ACD calls.
Work Ready
Ctrl-Y
Changes your state to Work Ready,
indicating that you are in wrapup work
after terminating a call and, when
finished, will be available to receive ACD
calls.
indicating that you are in wrapup work
after terminating a call and, when
finished, will be available to receive ACD
calls.
Work Not
Ready
Ready
Ctrl-Z
Changes your state to Work Not Ready,
indicating that you are in wrapup work
after terminating a call and, when
finished, will not be available to receive
ACD calls.
indicating that you are in wrapup work
after terminating a call and, when
finished, will not be available to receive
ACD calls.
Task Buttons
Alt-[button
number]
number]
Task buttons (Enhanced and Premium
versions only) are configured by your
administrator to perform various actions,
such as starting and stopping recording or
sending a high-priority chat message to
your supervisor. There can be up to ten
task buttons on the toolbar, and each
button may be assigned more than one
action. Your administrator can change a
tast button’s appearance by assigning a
different icon to it, so your task buttons
may appear different.
versions only) are configured by your
administrator to perform various actions,
such as starting and stopping recording or
sending a high-priority chat message to
your supervisor. There can be up to ten
task buttons on the toolbar, and each
button may be assigned more than one
action. Your administrator can change a
tast button’s appearance by assigning a
different icon to it, so your task buttons
may appear different.
Make Call
Ctrl-M
Displays the dial pad so you can dial an
outgoing call.
outgoing call.
Table 2.
Dashboard toolbar buttons — Continued
Button
Name
Shortcut Key
Description