Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
CAD-BE Interface
June 2007
21
Whenever the IP IVR is involved in a call, Agent Desktop displays the same information
about the call in the contact appearance pane as your IP phone displays on its screen.
Enterprise Data may display different data because it tracks the entire life of the call.
about the call in the contact appearance pane as your IP phone displays on its screen.
Enterprise Data may display different data because it tracks the entire life of the call.
Contact Management Pane
The contact management pane contains enterprise data (on the left) and call activity
information (on the right) for all inbound and outbound calls.
information (on the right) for all inbound and outbound calls.
Figure 6.
Contact Management pane
You can click the Show/Hide Contact Management button on the dashboard toolbar to
show or hide this pane of the Agent Desktop interface.
show or hide this pane of the Agent Desktop interface.
Enterprise Data
The enterprise data section displays data associated with the selected call. The exact
data that is displayed is configured by your administrator.
data that is displayed is configured by your administrator.
Call Activity
The call activity section displays the call activity for the selected call.
Table 4.
Call Activity fields
Field
Description
Device
List of devices the call passed through.
Type
Type of device the call passed through.
Enterprise data
Call activity