Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco Agent Desktop—Browser Edition User Guide

28

June 2007

Making a Conference Call

You can add other parties to an active call to make a conference call.

There are two types of conference calls:

■

Supervised conference. In a supervised conference, you speak to the third 
party you want to add to your call before completing the conference, in order 
to confirm that the third party is ready to accept the call.

■

Blind conference. In a blind conference, you add the third party to the 
conference without speaking to him or her.

NOTE:  If you use a blind conference to add someone to your call, you 
may or may not see the call tagged as a conference call in the 
dashboard pane.

1. With a call active, click Conference. 

The Conference window appears.

Figure 11. 

Conference window.

2. Enter the phone number of the person you want to add to the call in the 

Number field. 

3. Click Dial.

4. Take one of the following actions: