Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop—Browser Edition User Guide
34
June 2007
Using the Integrated Browser
The integrated browser allows you to view intranet and internet web pages while
working with Agent Desktop. The web pages are displayed in a separate browser
window that, unlike CAD-BE, contains the web browser toolbar and menu bar.
working with Agent Desktop. The web pages are displayed in a separate browser
window that, unlike CAD-BE, contains the web browser toolbar and menu bar.
You can click Show/Hide Integrated Browser on the dashboard toolbar to show or hide
the integrated browser pane portion of the CAD-BE interface.
the integrated browser pane portion of the CAD-BE interface.
The system administrator can configure a specific web page to display in the browser
pane as your home page. If the administrator does not do this, the pane is blank
except for the message, “The home page is not configured in Desktop Administrator.”
pane as your home page. If the administrator does not do this, the pane is blank
except for the message, “The home page is not configured in Desktop Administrator.”
If set up by your system administrator as part of a work flow, Agent Desktop can use
call enterprise data to interact with a web application, such as a customer database,
and display customer information in the integrated browser.
call enterprise data to interact with a web application, such as a customer database,
and display customer information in the integrated browser.
Accessing Work Sites
The system administrator can set up a list of frequently-used websites. These
“favorites” appear in the Work Sites box. You can select a website from this drop-down
list to access it quickly, without having to type in its web address.
“favorites” appear in the Work Sites box. You can select a website from this drop-down
list to access it quickly, without having to type in its web address.
Accessing Other Websites
The system administrator can configure the browser to include the optional Address
field. This enables you to access a website that is not listed in the Work Sites box.
field. This enables you to access a website that is not listed in the Work Sites box.
To access a website using the Address field:
■
Enter the website’s address (URL) in the Address field, and then press Enter.
Accessing Your Home Page
You can always return to your home page (set up by your administrator) by clicking the
Home button
Home button
, or pressing Alt-H.
Supervisor Intervention
Your supervisor can “push” a web page to your browser. See
for details.