Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop—Browser Edition User Guide
36
June 2007
Wrapup Data
Agent Desktop can be configured by the system administrator so that you are required
to enter wrapup data.
to enter wrapup data.
Contact centers use wrapup data for purposes such as tracking the frequency of
different activities or identifying the account to which to charge a call, among others.
Like reason codes, wrapup data descriptions are set up by your system administrator
to reflect the needs of your contact center.
different activities or identifying the account to which to charge a call, among others.
Like reason codes, wrapup data descriptions are set up by your system administrator
to reflect the needs of your contact center.
If you transition to the Work Ready or Work Not Ready state immediately after ending
a call (you clicked the Work Ready or Work Not Ready button during the call), the
Select Call Wrapup dialog box appears (see
a call (you clicked the Work Ready or Work Not Ready button during the call), the
Select Call Wrapup dialog box appears (see
). Select the appropriate
description that sums up the call outcome and click OK or press Enter to continue.
Figure 13.
Select Call Wrapup dialog box.