Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop—Browser Edition User Guide
8
June 2007
About This Document
Intended Audience
This document is written for contact center agents who use CAD-BE on their
computers.
computers.
Conventions Used
This document uses the following conventions:
Convention
Use
Bold
Highlights keys, buttons, and menu items you can
select in the interface.
select in the interface.
Code
Highlights file paths and code.
Italic
Highlights book titles, variables, and terms that are
defined.
defined.
>
The angle bracket indicates a menu choice. For
example, “choose File > Open” means “click the File
menu, and then click Open.”
example, “choose File > Open” means “click the File
menu, and then click Open.”