Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Enterprise for instructions on using your desktop when you log in as 
a mobile agent.

The Mobile Agent Guide for Cisco Unified CC Enterprise is available on your 
desktop software product CD. It can also be downloaded from Cisco's 
website at:

You can receive calls in either of two modes, Nailed Call mode or Call by Call mode.

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In Nailed Call mode, you receive one call on your physical phone when you 
log in. That line stays connected through multiple customer calls. CAD-BE 
plays a phone ring sound file when a customer call arrives, and you handle all 
call control through CAD-BE, including disconnecting the customer call. If 
you hang up your physical phone, you are logged out.

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In Call by Call mode, your physical phone is dialed for each customer call. 
Once you answer your phone, all call control is handled through CAD-BE.

NOTE:  All call control must be done through the CAD-BE interface. 
If you attempt to use your phone for call control, you might lose the 
customer’s call. Also, use CAD-BE to monitor call activities such as 
conference status. This information is not displayed accurately (or 
not at all in some cases) on your phone. Consult your Cisco Unified 
Mobile Agent documentation for more information.

It is recommended that you use VPN to access your contact center network in order 
to have a more secure connection before you log in to CAD-BE. See your VPN 
instructions for more information.

1. Start your web browser.

2. Enter the following address in the address field. The address is case 

sensitive.

http://<CAD-BE server IP address/host name>:8088/cadbe/CAD-BE.jsp

NOTE:  The address is case sensitive. Be sure to use uppercase and 
lowercase letters exactly as shown.

CAD-BE starts and the Login dialog box appears.

3. Select the Mobile Agent Mode check box.

The mobile agent Login dialog box appears (see