Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
November 2006
1
Cisco Agent Desktop—Browser Edition
User Guide
User Guide
Introduction
Cisco Agent Desktop—Browser Edition (CAD-BE) for Cisco Unified Contact Center
Enterprise and Hosted is a Java applet version of Cisco Agent Desktop that runs in a
web browser.
Enterprise and Hosted is a Java applet version of Cisco Agent Desktop that runs in a
web browser.
CAD-BE provides call control capabilities—such as call answer, hold, conference, and
transfer, and ACD state control—ready/not ready, wrap-up, etc. Customer information
is presented to the agent through an enterprise data pane. CAD-BE also provides an
integrated browser window so agents can view intranet, internet, and web application
pages as needed.
transfer, and ACD state control—ready/not ready, wrap-up, etc. Customer information
is presented to the agent through an enterprise data pane. CAD-BE also provides an
integrated browser window so agents can view intranet, internet, and web application
pages as needed.