Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

There are three feature levels of CAD-BE: Standard, Enhanced, and Premium. The 
following chart outlines the features available in each feature level. All features not 
listed here are present in all three feature levels.

Task buttons

×

×

Event-triggered work flows

×

×

×

HTTP Get action

×

×

Enterprise data thresholds

×

×

×

Wrapup data

×

×

×

Reason codes

×

×

×

Integrated browser

×

×

Agent-initiated call recording

×

×

Cisco IP Communicator supported

×

×

×

Cisco Unified Mobile Agent supported

×

×

×