Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Agent Desktop Interface
September 2011
21
Ctrl+Shift+M
Selects the team message.
Ctrl+Shift+T
Shifts focus to the next web page of the integrated browser.
Table 6.
Integrated browser window shortcut keys
Icon
Name
Shortcut
Description
Back
Alt+left arrow
Returns you to the last page you viewed.
Forward
Alt+right arrow
Takes you to the page you viewed before
clicking the Back button.
clicking the Back button.
Stop
Esc
Stops the browser from loading a web page.
Refresh
F5
Refreshes the current web page.
Home
Alt+Home
Displays your predefined home page.
—
Next tab
Ctrl+Shift+T
Takes you to the next tab.
—
Address
Alt+D
Moves the cursor to the Address field (if
configured).
configured).
—
Browser
Ctrl+Shift+B
Moves the cursor to the browser pane.
—
Work
Sites
Sites
Alt+W
Moves the cursor to the Work Sites field.
Table 7.
Agent Real Time Displays window shortcut keys
Shortcut
Description
Alt+Y
Opens the Dates drop-down list. Available only when the Agent Call Log
Display is selected.
Display is selected.
Alt+Ctrl+E
Opens the Real Time Displays drop-down list.
Alt+Ctrl+S
Selects the first cell in the grid.
Table 5.
Main window screen reader shortcut keys — Continued
Shortcut
Description