Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop User Guide
68
September 2011
status bar
IP Communicator
configuring
L
Logging in
as local agent
as mobile agent
Logging out
M
Making a call
Mobile agent
call by call mode
logging in
nailed call mode
N
Nailed call mode
P
Phone books
Phone calls
answering
conferencing
entering phone numbers
making
transferring
Preferences
accessibiliity options
audio feedback
icon size
window behavior mode
R
Reason codes
Recent call list
Recording calls
S
Service autorecovery
Service status dialog box
Shortcut keys
Skills Statistics real-time display
Status bar
Supervisor involvement
changing agent states
intervening in calls
pushing web pages
T
Team message (TM)
Thresholds
Toolbar
Cisco Unified Outbound Dialer
icon size
integrated browser
Toolbar buttons
Transferring a call
W
Window behavior mode
Wrap-up data