Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Dial Pad Window
September 2011
31
Agent Desktop checks to prevent duplicate phone numbers from appearing in this list.
However, if the same phone number is entered twice using different formats, for
instance, 555-1212 and 5551212, both numbers will appear on the list.
However, if the same phone number is entered twice using different formats, for
instance, 555-1212 and 5551212, both numbers will appear on the list.
Phone Books
Phone books are lists of phone numbers that are created by you (your employee
phone book) and your administrator (public phone books). To choose a phone book,
click the drop-down arrow.
phone book) and your administrator (public phone books). To choose a phone book,
click the drop-down arrow.
NOTE: Your administrator can configure Agent Desktop so that one or
both types of phone books are not available.
both types of phone books are not available.
Employee Phone Book
Your employee phone book is the only one you can edit. All others are controlled by
your administrator. Your phone book can have an unlimited number of entries.
your administrator. Your phone book can have an unlimited number of entries.