Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Using Chat
September 2011
45
5. Click Send or press Enter. Your message is sent to your chat partner and
logged in the chat log pane (
To terminate a chat session:
■
Choose File > Close or click Close in the upper right corner of the Chat
window.
window.
High-Priority Chat Message Task Button
You may have a task button configured to send a high-priority chat message to your
supervisor(s). This predefined message (for instance, “Please barge in to my call”) is
configured by your administrator. It appears in a Chat window that pops up on your
supervisor’s desktop. It behaves just like a chat message you send that is flagged as
high priority.
supervisor(s). This predefined message (for instance, “Please barge in to my call”) is
configured by your administrator. It appears in a Chat window that pops up on your
supervisor’s desktop. It behaves just like a chat message you send that is flagged as
high priority.
Figure 18.
Chat window