Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop User Guide
50
September 2011
Customer Callback
You can schedule a customer callback in any Unified Outbound Dialer dialing mode.
To schedule a customer callback:
1. While in Talking or Wrap-up state, click Callback. The Callback Properties
dialog box appears, displaying data about the current customer call
(
(
).
2. In the Schedule Callback section, type a time (HH:MM) and date
(MM/DD/YYYY) to call back the customer. You can enter the time in 12-hour
or 24-hour format. If using the 12-hour format, you must type AM or PM.
or 24-hour format. If using the 12-hour format, you must type AM or PM.
NOTE: The time you enter in the Customer’s Time field must be the time in the
customer’s location, not the time in your location.
customer’s location, not the time in your location.
3. If the customer wants to be contacted at a different phone number, type that
number in the Customer Number field.
NOTE: In Preview, Progressive, and Predictive modes, the number displayed in
the Customer Number field is the dialer port, not the customer’s phone
number.
the Customer Number field is the dialer port, not the customer’s phone
number.
Figure 21.
Callback Properties dialog box