Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop User Guide
54
September 2011
Agent Detail Display
The Agent Detail Display (
) shows your performance statistics for the current
day. This information is refreshed automatically every 10 seconds.
describes the fields that are listed in the Agent Detail Display.
Reason Code
A number followed by a string description in parentheses
identifying why the agent is in the current state. Displays 0 (zero)
if there is no reason code. This field only applies to the Not Ready
and Logout states.
identifying why the agent is in the current state. Displays 0 (zero)
if there is no reason code. This field only applies to the Not Ready
and Logout states.
State Duration
The amount of time you spend in the agent state.
Table 14.
Agent ACD State Log Display field descriptions — Continued
Field
Description
Figure 23.
Agent Detail Real Time Display
Table 15.
Agent Detail Display field descriptions
Field
Description
Calls Presented
The number of inbound calls (ACD or non-ACD) that are
delivered to your extension (cause your phone to ring).
delivered to your extension (cause your phone to ring).