Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Agent Desktop Feature Levels

September 2011

7

Agent Desktop Feature Levels

There are three feature levels of Agent Desktop: Standard, Enhanced, and Premium.

 lists the features available in each feature level of Agent Desktop. Features 

that are not listed here are in all three feature levels.

Table 1. 

Agent Desktop features 

Feature

Standard

Enhanced

Premium

Agent-initiated call recording

●

●

Agent-initiated chat

●

●

●

Cisco IP Communicator support

●

●

●

Cisco Unified Mobile Agent support

●

●

●

Cisco Unified Outbound Dialer

●

●

Cisco Unified Presence Server integration

●

●

●

Enterprise data thresholds

●

●

Event-triggered workflows

●

●

HTTP Post/Get action

●

Integrated browser with multiple tabs

●

IPC Receive action

●

Reason codes

●

●

●

Task buttons

●

●

Timer action

●

●

Wrapup data

●

●

●