Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop User Guide
32
December 4, 2012
transfer a call and the Make a Call dial pad is open), you must close the open dial pad
first and then click the appropriate button on the toolbar to open the type of dial pad
window you need.
first and then click the appropriate button on the toolbar to open the type of dial pad
window you need.
Recent Call List
When you dial a phone number, it is automatically stored in the recent call list. This list
keeps up to 100 entries from newest to oldest. When the number of entries exceeds
100, the oldest phone number is removed from the list.
keeps up to 100 entries from newest to oldest. When the number of entries exceeds
100, the oldest phone number is removed from the list.
Agent Desktop checks to prevent duplicate phone numbers from appearing in this list.
However, if the same phone number is entered twice using different formats, for
instance, 555-1212 and 5551212, both numbers will appear on the list.
However, if the same phone number is entered twice using different formats, for
instance, 555-1212 and 5551212, both numbers will appear on the list.
Phone Books
Phone books are lists of phone numbers that are created by you (your employee
phone book) and your administrator (public phone books). To choose a phone book,
click the drop-down arrow.
phone book) and your administrator (public phone books). To choose a phone book,
click the drop-down arrow.
NOTE: Your administrator can configure Agent Desktop so that one or
both types of phone books are not available.
both types of phone books are not available.
Employee Phone Book
Your employee phone book is the only one you can edit. All others are controlled by
your administrator. Your phone book can have an unlimited number of entries.
your administrator. Your phone book can have an unlimited number of entries.