Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Dial Pad Window
December 4, 2012
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To edit your employee phone book:
1. In the dial pad window, choose Employee Phonebook from the Phone Books
drop-down list, then click Edit. The Phone Book Editor window appears.
2. Choose one of the following options.
NOTE: The Phone Number field allows the following characters only:
0–9, a–z, A–Z, and ‘ ( ) + , - . / : = ? and space
If you type any other character, a message appears, listing the allowable
characters. The disallowed character you typed is replaced by a question
mark so you can change it to an allowed character.
characters. The disallowed character you typed is replaced by a question
mark so you can change it to an allowed character.
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To add a new entry, complete the First Name, Last Name, and Phone
Number fields, then click Add. (Only the Phone Number field is required.)
Number fields, then click Add. (Only the Phone Number field is required.)
Figure 13.
Phone Book Editor window