Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop User Guide
34
December 4, 2012
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To edit an existing entry, select it to display it in the edit fields, click Edit,
then make your changes.
then make your changes.
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To delete an entry, select it, then click Delete.
3. When your edits are complete, click OK.
Phone Book Filter
You can use the phone book filter to find phone book entries more easily. The filter
enables you to limit the entries listed in the phone book window. You can use any of
the four phone book fields to filter the entries.
enables you to limit the entries listed in the phone book window. You can use any of
the four phone book fields to filter the entries.
To use the phone book filter:
1. In the dial pad window (
), select the Filter check box.
2. From the Filter drop-down lists, select how you want to filter the entries. In the
first two drop-down lists, select your filter criteria: the field to filter by, and the
filter method. In the third field, enter the filter string.
filter method. In the third field, enter the filter string.
For example, if you want to see all phone book entries for persons whose last
name begins with “J,” select “Last Name” from the first drop-down list,
“Begins with” from the second drop-down list, and enter “J” in the third field.
name begins with “J,” select “Last Name” from the first drop-down list,
“Begins with” from the second drop-down list, and enter “J” in the third field.
The filter operates as soon as you enter your filter string in the third field.
3. To stop filtering the phone book, clear the Filter check box or delete the filter
string in the third field. The entire phone book will once again be visible.
Name : Number Field
Use the Name : Number field to enter the phone number you want to dial. Entering a
name is optional, but if one is entered, it must be followed by a colon and a space to
separate it from the phone number, for example:
name is optional, but if one is entered, it must be followed by a colon and a space to
separate it from the phone number, for example:
John Doe: 612-555-1212
You can enter phone numbers with or without spaces, parentheses, and dashes.
Agent Desktop ignores any non-alphanumeric characters.
Agent Desktop ignores any non-alphanumeric characters.
You can also select a phone number from the recent call list or a phone book, which is
then displayed in the Name : Number field.
then displayed in the Name : Number field.
Depending on how the system administrator has configured the dial plan, Agent
Desktop might automatically add the local access and long distance access codes to
numbers you enter. Contact your administrator for details.
Desktop might automatically add the local access and long distance access codes to
numbers you enter. Contact your administrator for details.