Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop User Guide
38
December 4, 2012
To enter touch tones:
1. When prompted to enter numbers during a call, click Touch Tone. The number
pad appears (
2. Enter the required numbers and/or symbols, then click Done. The number
pad closes and you are returned to the Agent Desktop interface.
Entering Touch Tones During a Consultative Call (Transfer or Conference)
You might also need to send touch tones during a
consultative
call. For example,
after you open the Conference a Call window and dial a number, you might be
prompted by an IVR to enter one or more numbers indicating a menu choice. You can
send touch tones during a consultative call either by clicking the appropriate buttons
in the Touch Tones window or by typing the appropriate numbers in the Dial Pad
window.
prompted by an IVR to enter one or more numbers indicating a menu choice. You can
send touch tones during a consultative call either by clicking the appropriate buttons
in the Touch Tones window or by typing the appropriate numbers in the Dial Pad
window.
To enter touch tones during a consultative call:
1. During a call, click Transfer or Conference. The Transfer a Call window or
Conference a Call window appears.
2. Enter a number, then click Dial. The destination phone rings.
3. At the IVR prompt, select the Touch Tones check box, then enter the required
digits and/or symbols using either the number pad or the keypad on the
PC keyboard. The appropriate tone is generated immediately after each digit
or symbol you enter.
PC keyboard. The appropriate tone is generated immediately after each digit
or symbol you enter.
4. When you are finished, clear the Touch Tones check box. The touch tones
function is disabled.
Figure 15.
Touch Tones number pad