Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Unified Outbound Dialer
December 4, 2012
51
Information about Unified Outbound Dialer calls is displayed in the Enterprise Data
pane (
pane (
). Unified Outbound Dialer data field names are prefixed with “BA”.
NOTE: If a call is part of a Preview dialing mode campaign, the first
letter in the BAStatus field entry is a P. If a call is part of a Direct
Preview dialing mode campaign, the first letter in the BAStatus field
entry is a D.
letter in the BAStatus field entry is a P. If a call is part of a Direct
Preview dialing mode campaign, the first letter in the BAStatus field
entry is a D.
NOTE: If a call is part of a Progressive or Predictive dialing mode
campaign, no Unified Outbound Dialer enterprise data (fields prefixed
with “BA”) is available until you are connected to the customer.
campaign, no Unified Outbound Dialer enterprise data (fields prefixed
with “BA”) is available until you are connected to the customer.
Cancel Reservation (Alt+Shift+D)
The system releases you from the calling
campaign and places you in the Not Ready state.
To resume participating in the calling campaign,
you must change your state to Ready.
campaign and places you in the Not Ready state.
To resume participating in the calling campaign,
you must change your state to Ready.
×
×
×
×
Key
DPrev = Direct Preview
Pred = Predictive
Prev = Preview
Prog = Progressive
Figure 20.
Unified Outbound Dialer data (Enterprise Data pane)
Table 14.
Unified Outbound Dialer toolbar buttons and their functions (cont’d)
Icon Name, shortcut, and description
DPrev Pred Prev Prog