Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Unified Outbound Dialer
December 4, 2012
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4. Click OK. The call is now scheduled for callback at the time and date you set.
NOTE: The customer callback might not be made exactly at the time you
specified if the clock on the computer hosting the ICM is set at a different
time than the clock on your PC.
specified if the clock on the computer hosting the ICM is set at a different
time than the clock on your PC.
You can cancel a scheduled customer callback as long as you are still on the customer
call (in Talking state) or in Wrap-up state after that call.
call (in Talking state) or in Wrap-up state after that call.
To cancel a scheduled customer callback:
1. While in Talking or Wrap-up state, click Callback. The Callback Properties
dialog box appears, displaying data about the current customer call.
2. Click Clear Callback. The scheduled callback call is now cancelled.