Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop User Guide
54
December 4, 2012
Agent Real Time Displays
There are several real-time displays you can view in the Agent Real Time Displays
window. These displays are:
window. These displays are:
■
Agent ACD State Log Display
■
Agent Detail Display
■
Agent Call Log Display
■
Skills Statistics Display
You can sort displays by any of the columns in ascending or descending order by
clicking on the column header.
clicking on the column header.
To view a real time display:
1. On the toolbar, click Real Time Displays. The Agent Real Time Displays window
appears.
2. From the Real Time Displays drop-down list, select the display you want to
view. The selected display appears. You can update the information by clicking
the Refresh button.
the Refresh button.
Display Status
Every real-time display window has a status bar at the bottom. The status bar shows
the current status of the display, either Active or Inactive.
the current status of the display, either Active or Inactive.
Active means that the data in the display is current and being updated at specified
refresh intervals. Inactive means that the data is not being updated because the
service that generates it has failed and new data is no longer being received.
refresh intervals. Inactive means that the data is not being updated because the
service that generates it has failed and new data is no longer being received.
If you click away from and then return to an inactive display or click the Refresh
button, the display will be blank. Once the service recovers, the latest data is shown in
the display and the status is changed from Inactive to Active.
button, the display will be blank. Once the service recovers, the latest data is shown in
the display and the status is changed from Inactive to Active.
All real-time displays are always available, regardless of whether the associated
service is functioning or not.
service is functioning or not.