Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop User Guide
56
December 4, 2012
Agent Detail Display
The Agent Detail Display (
) shows your performance statistics for the current
day. This information is refreshed automatically every 10 seconds.
Wrap-up Data
Any wrap-up data you entered, if the agent state you
transition to is Work Ready or Work Not Ready.
transition to is Work Ready or Work Not Ready.
Reason Code
A number followed by a string description in parentheses
identifying why the agent is in the current state. Displays 0
(zero) if there is no reason code. This field only applies to the
Not Ready and Logout states.
identifying why the agent is in the current state. Displays 0
(zero) if there is no reason code. This field only applies to the
Not Ready and Logout states.
State Duration
The amount of time you spend in the agent state.
Table 15.
Agent ACD State Log Display field descriptions
Field
Description
Figure 23.
Agent Detail Real Time Display