Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
104
June 2007
Browser Setup
Use the Browser Setup tab (
) to configure the Integrated Browser portion of
Agent Desktop. On this tab you can:
■
Enable/disable the integrated browser window
■
Set the default web page displayed by the browser
■
Enable up to 5 browser tabs
■
Enable/disable agents’ access to other websites
■
Add work sites (or “favorites”) so agents can quickly access frequently-used
websites
websites
Table 11.
Miscellaneous tab options.
Option
Description
Window Behavior
Specify how you want the Agent Desktop window to
behave:
behave:
• Normal. The window appears when calls are present
and minimizes when idle.
• Keep Open. The window is always visible, but may be
hidden by other open applications.
• Always on Top. The window is always visible and on
top of other open applications.
• Stealth. The window appears as an icon in the
system tray.
Macro Hot Key
Specify the key you want to use to pause macro
recording and display the Suspend Macro Recording
dialog. The default is F2.
recording and display the Suspend Macro Recording
dialog. The default is F2.
Rules and Actions only
apply to the first call
appearance
apply to the first call
appearance
Select to invoke rules processing only for the oldest
(top) call appearance. If the box is not selected, rules
processing is invoked for all inbound calls.
(top) call appearance. If the box is not selected, rules
processing is invoked for all inbound calls.
Report Window is
always on top
always on top
Configures the Agent Desktop Reports window to stay
on top any other application whenever it is opened.
on top any other application whenever it is opened.