Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco Desktop Administrator User Guide

106

June 2007

Setting Up the Home Page

A home page is the website that appears in an integrated browser tab when Agent 
Desktop is started. The default home page is www.cisco.com. If no home page is 
configured (the default is deleted), the integrated browser tab is blank.

Each browser tab can have its own home page. 

1. From the Browser Tab drop-down list, select the tab where you want the home 

page to appear.

2. In the Home Page field, type the web address (URL) of the website you want to 

appear by default in the integrated browser.

3. Click Update.

4. Repeat steps 1 through 3 for each tab as desired.

5. Click Apply to save your changes.

The home page is set. 

Setting Up Work Sites

A work site is a website that is frequently accessed by agents to assist them in their 
jobs. They are similar to the “favorites” you can set up in a web browser. 

Work sites you set up appear in a drop-down list in the agent’s integrated browser, and 
are available no matter which tab is displayed. When the agent selects a work site 
from the list, it is displayed in the integrated browser window. This allows the agent 
quick access to the site without having to type its address in the (optional) Address 
field.

1. In the Site Name field, type the name of the website you wish to add as a work 

site.

2. In the URL field, enter the web address of the website.

3. Click Add.

The work site is added to the list in the Work Sites pane.

4. Click Apply to save your changes.

1. In the Work Sites field, select the work site you wish to update. 

The information for the website appears in the Site Name and URL fields.

2. Edit the information as needed, and then click Update.