Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

User Interface

June 2007

105

Figure 53. 

Browser Setup tab (left—CAD Agent, right—CAD-BE Agent).

Enabling the Integrated Browser

Enable or disable the integrated browser in Agent Desktop/CAD-BE by selecting or 
clearing the Enable Integrated Browser check box.

Enabling Access to Other Websites

Enable or disable an agent’s access to other websites by selecting or clearing the 
Allow Address Editing check box. When selected, the Address field appears in the 
integrated browser window, and agents can enter the URL of a website they wish to 
view. When deselected, the Address field does not appear in the integrated browser 
window.

Configuring the Number of Browser Tabs

Choose 0 to 5 in the Number of Workflow Browsers field to set how many browser tabs 
appear in Agent Desktop (this feature is not available in CAD-BE). If you choose 0, only 
the supervisor push page tab appears—it is always enabled. If you choose 1 to 5, that 
many tabs in addition to the supervisor push page tab appear. 

Work flow HTTP actions can be set up to display web pages in a specific browser tab. 
See 

 for more information.