Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
154
June 2007
The Select Action window appears.
2. Select the Set Enterprise Data tab, and then click New.
The Set Enterprise Data Action Setup Editor dialog box appears (see
Figure 82.
Set Enterprise Data Action Editor dialog box.
3. Complete the dialog box as follows:
4. Click OK.
Timer Action
This action is available to CAD agents at the Enhanced and Premium levels.
Field
Description
Action Name
Enter a name for the new action.
Enterprise Data
Field to Set
Field to Set
Select the enterprise data field you whose content
you want to set. Only ICM call variables and all
user-created ECC variables are available for
selection from the drop-down list.
you want to set. Only ICM call variables and all
user-created ECC variables are available for
selection from the drop-down list.
Select one of the following data sources:
Desktop Variable
From the drop-down list, select the desktop variable
you want to be entered automatically in the
enterprise data field. Your choices are Agent ID,
System Name, System Time, or Skill Group.
you want to be entered automatically in the
enterprise data field. Your choices are Agent ID,
System Name, System Time, or Skill Group.
Static Text
Enter the static text you want to be entered
automatically in the enterprise data field. Maximum
length of text is 210 characters.
automatically in the enterprise data field. Maximum
length of text is 210 characters.