Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Actions
June 2007
155
The timer action enables you to trigger Agent State, HTTP, or Agent Notification actions
after a certain amount of time has elapsed under specified circumstances.
after a certain amount of time has elapsed under specified circumstances.
For instance, you can configure the Timer action to change the agent’s state to Ready
if the agent has been in the Work Ready state for 3 minutes.
if the agent has been in the Work Ready state for 3 minutes.
To set up a Timer action:
1. Set up a new action. See
The Select Action window appears.
2. Select the Timer Action tab, and then click New.
The Timer Action Setup dialog box appears (see
Figure 83.
Timer Action Setup dialog box.
3. Complete the Timer Action Setup dialog box as follows:
Field
Description
Action Name
Enter a name for the new action.
Timer
Duration
Duration
Set the amount of time the agent must spend in the
selected agent state before the action executes.
selected agent state before the action executes.
Timer
Expiration
Work Flow
Setup section
Expiration
Work Flow
Setup section
In this section, specify the actions that will execute when
the time duration has expired. You can specify that the
agent state must also be equal or not equal to either
Ready or Not Ready.
the time duration has expired. You can specify that the
agent state must also be equal or not equal to either
Ready or Not Ready.